22app Terms and Conditions

22app operates a reliable and secure online entertainment platform for users in Bangladesh. These Terms and Conditions ("Terms") apply to the use of the 22app website and all its services. By registering on our platform or using any of our services, you are considered to have fully accepted these Terms.

If you do not agree with any part of these Terms, please refrain from using our platform. For any questions, contact us via our 24/7 live chat support or by email.

1.1 Scope of Agreement

These Terms form a legal agreement between 22app ("Platform", "we", "us") and its users ("you", "member"). These Terms apply together with our Privacy Policy and Responsible Gaming Guidelines, which are incorporated herein.

1.2 Definitions

• "Platform" — The 22app website and all its digital services.
• "Account" — Each user's individual registered account.
• "Balance" — The amount of funds deposited or won in a user's account.
• "Bonus" — Any promotional reward granted by the platform.
• "Wagering" — Betting activity or turnover.

1.3 Applicable Law

The applicable law and jurisdiction for the interpretation and enforcement of these Terms shall be determined by the place of registration of the entity operating the platform. Users are solely responsible for complying with the applicable laws of their own country.

2.1 Age Requirement and Eligibility

To open an account on the 22app platform and use any of its services, you must be 21 years of age or older. If it comes to our attention that a minor has opened an account, that account will be closed immediately and all balances will be forfeited.

2.2 Single Account

Each person may open only one account. Creating more than one account under the same person's name ("duplicate accounts") is strictly prohibited. In such cases, all accounts will be closed and deposited funds may not be returned.

2.3 Accurate Information

At the time of registration, you must provide accurate, complete and up-to-date information. 22app reserves the right to close an account if false or misleading information is provided. Please notify us immediately of any changes to your information.

2.4 Identity Verification (KYC)

Before making a withdrawal request or upon exceeding certain transaction limits, 22app may ask you for a copy of your national identity card or passport to verify your identity. Withdrawals may be held until verification is complete.

2.5 Account Security

Keep your account password and login details strictly confidential. Allowing third parties to access your account is prohibited. If you notice any unauthorized access or suspicious activity, notify our support team immediately.

3.1 Obligation to Comply

You agree to comply with these Terms, the Privacy Policy and all platform guidelines. You are personally responsible for all activities carried out on your account.

3.2 Device and Connectivity

It is entirely your responsibility to ensure you have the necessary device, internet connection and software to use the platform. 22app will not be held responsible for any game or transaction interrupted due to technical issues.

3.3 Third-Party Software

Using automated bots, software, scripts or any other artificial means to conduct activity on the platform is strictly prohibited. If such activity is detected, the account will be closed immediately.

4.1 Deposit Methods and Limits

Funds can be deposited on 22app via bKash, Nagad, Rocket and bank transfer. The minimum deposit amount is ৳500 (per method). Deposit transactions are generally reflected in your account within a few minutes.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. After a withdrawal request is approved, funds are generally paid out within 15 minutes to 2 hours. Identity verification must be completed before a withdrawal request is processed.

4.3 Transaction Currency

All transactions on the platform are carried out in Bangladeshi Taka (BDT / ৳). No currency conversion facility is provided.

4.4 Transaction Cancellation

Once a withdrawal request has been approved, it cannot be cancelled. 22app reserves the right to hold processing of suspicious transactions until verification is complete.

5.1 Welcome Bonus

New members will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳8,000. A 15x wagering requirement must be met to use this bonus. This means withdrawals cannot be made until the bonus amount has been turned over 15 times.

5.2 General Bonus Terms

• Each user may claim each bonus offer only once.
• Winnings from bonuses must meet the wagering requirement before withdrawal.
• Multiple bonuses cannot be active at the same time.
• Bonus funds cannot be transferred to another account.
• Expired bonuses will be cancelled automatically.

5.3 VIP Program

The 22app VIP program has three tiers — Bronze, Silver and Gold. A weekly cashback benefit is available at each tier:

• Bronze: Up to 0.5% weekly cashback
• Silver: Up to 1.0% weekly cashback
• Gold: Up to 1.5% weekly cashback

You can move up to a higher tier by consistently playing at higher volumes. Cashback for each tier is paid every Monday.

5.4 Bonus Abuse

Any attempt to gain an unfair advantage through the bonus system, such as claiming bonuses through multiple accounts or any other fraudulent method, is strictly prohibited. If such activity is detected, all bonuses and associated winnings will be forfeited.

6.1 Game Results

The results of all games on the platform are determined by a certified Random Number Generator (RNG), which is entirely impartial and not predetermined. Each game result is independent and is not influenced by previous results.

6.2 Technical Errors

If any game is left incomplete due to server issues, network disconnection or any other technical reason, 22app reserves the right to refund the stake for that game. Winnings obtained by exploiting any technical error will not be considered valid.

6.3 Game Provider Terms

The terms and conditions of third-party game providers including Pragmatic Play, JILI, PG Soft, Spribe and Evolution Gaming apply. 22app's liability for technical issues with these providers' software is limited.

6.4 Bet Cancellation

Once a bet has been accepted, it generally cannot be cancelled. However, 22app reserves the right to cancel a bet if the result is uncertain due to a clear technical error or data-feed issue.

The following activities are strictly prohibited and may result in account closure as well as legal action:

• Using the platform for money laundering or illegal transfer of funds.
• Operating an account in a fraudulent manner or falsifying information.
• Playing using bots or automation software.
• Operating multiple accounts under the same person.
• Attempting to access other users' accounts.
• Attempting to breach the platform's security systems.
• Misconduct, harassment or threats directed at other members.
• Coordinated play with the intent to abuse the platform's bonus system.
• Operating an account involving minors or assisting them in playing.

8.1 Closure by 22app

22app may suspend or permanently close any account in the following circumstances:

• Any breach of these Terms.
• Failure to complete identity verification or provision of false information.
• Suspicion of fraudulent activity.
• Suspicious transactions related to money laundering.
• Prolonged inactivity on the account.

8.2 Closure by the User

You may request the closure of your own account at any time through our support team. If any pending bonus wagering requirements have not been completed at the time of closure, the bonus balance will be forfeited. However, the actual deposit balance (excluding bonuses) remains withdrawable.

8.3 Inactive Accounts

The platform may deduct an administrative fee from accounts that have been inactive for 12 months or more. Logging back into an inactive account stops the fee deduction.

9.1 Service Availability

22app endeavours to keep the platform running at all times, however temporary interruptions may occur due to maintenance, technical issues or other reasons. 22app is not obliged to provide compensation for unavailability of service during such periods.

9.2 Third-Party Services

22app is not responsible for delayed or failed transactions caused by issues with the systems of bKash, Nagad, Rocket or other payment service providers.

9.3 Limitation of Damages

To the maximum extent permitted by applicable law, 22app is not liable for any indirect, incidental, or consequential damages. Liability for direct damages is limited to the value of the transaction in question.

10.1 Data Collection and Use

The personal information you provide is collected, stored, and processed in accordance with our Privacy Policy. This information is used for account management, identity verification, fraud prevention, and compliance with legal obligations.

10.2 SSL Encryption

All data on the 22app platform is protected through SSL encryption technology. We follow internationally recognized security standards to safeguard your financial and personal information.

10.3 Sharing Data with Third Parties

Your information may be shared with third parties when required by legal obligations, fraud investigations, or account verification. Please read our Privacy Policy for more details.

11.1 Keep Yourself Safe

22app places the highest priority on responsible gaming. Gaming should be for entertainment — not as a source of income. If you feel that gaming is having a negative impact on your life, please read our Responsible Gaming page.

11.2 Self-Exclusion Feature

You can apply a temporary or long-term self-exclusion to your account at any time through our support team. During this period, access to the account and all transactions will be completely suspended.

11.3 Setting Deposit Limits

You can set daily, weekly, or monthly deposit limits on your account if you wish. For assistance with this, please contact our 24/7 live chat support or email support.

12.1 Updates to Terms

22app reserves the right to change these terms at any time. Users will be given reasonable advance notice of significant changes. Continued use of the platform after changes are made will be considered acceptance of the new terms.

12.2 Dispute Resolution

For any complaints or disputes, please first contact us via our 24/7 live chat support or email. Our team will work to resolve the issue as quickly as possible. Most disputes can be resolved through direct communication.

12.3 Contact Information

Contact us for any questions, complaints, or assistance:

• Live Chat: Available 24/7, support provided in Bengali.
• Email: [email protected]
• Support Page: You will find all support options here.

12.4 Language

The Bengali version of these terms is the authoritative version. In the event of any conflict, the Bengali version shall take precedence.