22app Privacy Policy

22app ("we", "our", "platform") operates a trusted online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") describes how 22app collects, uses, stores, and protects your personal information.

By using our website, app, or any of our services, you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, please stop using our services.

This Policy should be read together with the Terms and Conditions and the Responsible Gaming guidelines. The three documents together form the complete user agreement with 22app.

We collect only the information necessary for the smooth operation of our services. The information we collect falls into the following categories:

2.1 Registration Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only persons aged 21 or above may become members)
• Mobile number
• Email address
• Password (stored in encrypted form — no staff member can view it)

2.2 Identity Verification Information (KYC)

We may request identity verification when processing withdrawals above a certain amount or when suspicious activity is detected. The information required may include:

• A copy of the National ID (NID) or passport
• Proof of current address
• Proof of ownership of the payment method

2.3 Financial Transaction Information

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket, or bank transfer)
• Transaction identification number

Full payment card or account details are never stored on our servers — this information is processed directly through a secure payment gateway.

2.4 Usage Information and Cookies

• IP address and device type
• Browser and operating system information
• Pages visited and session duration
• Game history and betting information
• Referral source (where you came from before visiting the site)

22app uses your information only for the following legitimate purposes:

• Account Management: To handle registration, login, and account verification processes.
• Financial Transactions: To accurately complete deposits, withdrawals, and bonus distributions.
• Customer Support: To resolve your issues through 24/7 Bengali live chat and email support.
• Security and Fraud Prevention: To detect and prevent illegal activity, money laundering, and fraud.
• Responsible Gaming: To identify the risk of excessive gambling and send timely alerts.
• Relevant Communications: To send important policy updates, technical notices, and bonus-related information.
• Service Improvement: To analyze data in order to improve the experience on our platform.
• Legal Compliance: To comply with applicable laws and regulations.

22app does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, KYC verification, and technology services. These partners receive only the information needed to complete their specific tasks and are contractually bound to uphold 22app's privacy standards.

4.2 Legal Obligations

If disclosure of information is required as part of a court order, government directive, or legal process, we are obliged to comply with that directive. In such disclosures, we always aim to provide the minimum necessary information.

4.3 Protective Disclosure

If fraud, money laundering, or other illegal activity is suspected, the relevant authorities may be informed, which is done in the interest of protecting all users.

4.4 Business Transfer

If ownership or operation of 22app changes for any reason, user information may be transferred to the new operating party. In such cases, we will notify users in advance.

We have put in place industry-standard technical and organizational measures to keep your information secure:

• SSL/TLS Encryption: All data transmitted on the site is protected by SSL encryption, keeping communication between your browser and our servers fully secure.
• Password Hashing: Passwords are stored using industry-standard hashing algorithms. No staff member can view the original password.
• Access Controls: Only authorized staff can access specific user data, and every access is logged.
• Regular Security Audits: Our systems undergo regular security testing and vulnerabilities are addressed as soon as they are identified.
• Data Backup: Your information is kept in secure backups so that data is not lost in the event of a technical issue.

Please note that no platform can guarantee 100% security on the internet. You should also use a strong password to keep your account secure and never share it with anyone.

22app uses cookies and similar tracking technologies to improve the quality of our services.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and basic site functionality. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme, etc.).
• Analytics Cookies: Used to understand which parts of our site are used most, which helps improve service quality.

6.2 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may disrupt some site functionality and you may not be able to log in.

We retain your personal information only for as long as it is necessary or legally required:

• Information for active accounts is retained for as long as the account remains active.
• After an account is closed, financial transaction records are kept for a set period for audit and legal purposes.
• KYC documents are securely deleted or retained after the verification process is complete — they may be kept for legal purposes in the event of a dispute.
• If consent for marketing communications is withdrawn, use of information for that purpose stops immediately.

You have the following rights regarding your personal information:

8.1 Right to Access

You can request at any time to know what information we hold about you. We will provide the information within 30 business days of receiving the request.

8.2 Right to Correction

If there is any error in your information, let us know via live chat or email and we will correct it promptly.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, information that is legally required to be retained (such as financial transaction records) may not be deletable.

8.4 Right to Restrict Processing

You may ask that your information be used in a limited way for specific purposes, particularly regarding marketing communications.

8.5 Right to Lodge a Complaint

If you have any concerns about the protection of your information, please contact us first. If the matter is not resolved, you may lodge a complaint with the relevant authority.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

22app is intended only for persons aged 21 or above. We do not intentionally collect information from anyone under the age of 21. If we learn that a minor has created an account, that account will be closed immediately and the collected information will be deleted.

If you believe a minor is using our platform, please notify us immediately.

To operate our services, your information may be processed on servers outside Bangladesh. In such cases we ensure that:

• Transferred data is protected to the same standards as set out in this Privacy Policy.
• Third-party service providers are bound by agreement with us and comply with applicable data protection standards.
• SSL encryption and other security measures remain in effect at all times.

22app reserves the right to update this Privacy Policy when necessary. If significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email.
• A notification will be shown when you log in to the site.
• The "Last Updated" date at the top of this page will be changed.

If you continue using the service after the changes, you will be considered to have agreed to the new policy. We therefore recommend reading this policy regularly.

You can reach us for any questions, concerns, or requests regarding this Privacy Policy or your personal information:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7

We aim to respond to any privacy-related request promptly. Generally, requests received on business days are responded to as quickly as possible.